Terms and Conditions

Any contract for design, supply, installation, repair or maintenance work arranged through this website is with Solar FX, a company registered in England and Wales under company number 15818680, whose registered office is 1 Loves Close, Burghfield Common, Reading, RG7 3NE. Our VAT registration number is 474 8187 49. The company trades as Solar Fx, and “we”, “us” and “our” below mean that company.

Depending on the service and location, work may be completed by Solar Fx or an approved installation partner working to our specification. Where that happens, your contract remains with us. You do not contract with the installation partner, you are not asked to pursue them, and the specification, the quotation, the certification arrangements and the aftercare route all stay with us.

These terms apply to the extent that they are not varied by the written quotation and contract you are issued. Where the two differ, the written contract for your project takes precedence over this page.

An enquiry places no obligation on either of us. An indicative proposal produced before a survey is exactly that: a desk exercise based on mapping, aerial imagery and the information you have given us. It is not an offer capable of acceptance and it is not a fixed price.

A fixed price is issued only after a survey at the property. The quotation states the scope, the specification, the price, the VAT treatment and the period for which it remains open for acceptance. That period is stated on the quotation itself, because material and scaffolding costs move.

The quotation is based on the property as surveyed and on the information you supplied. If that information turns out to be materially different — an undisclosed alteration, a roof structure that is not as described, an electrical supply arrangement that differs from what was recorded — we will tell you before proceeding and agree any change in writing.

A contract comes into existence when you accept the written quotation in writing and we acknowledge that acceptance, or when we begin work at your request, whichever happens first. Nothing said in conversation, at a survey or on the telephone forms a contract on its own.

The contract consists of the quotation, the written specification, any drawings issued with it, these terms as varied by that documentation, and any variation subsequently agreed in writing.

Where you are a consumer and the contract is made away from our premises or at a distance — which covers almost every domestic installation we carry out — you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being made, without giving a reason.

To cancel, tell us in a clear statement: by telephone, by post to the registered office, or by any written route that reaches us. We will confirm receipt in writing and refund any money paid within the statutory period.

If you ask us in writing to begin work within the cancellation period and then cancel, you remain liable for the value of what has been supplied up to the point of cancellation. Where goods have been made or ordered specifically for your property to your specification, the statutory cancellation right may not apply to those goods. We will set out clearly on your contract paperwork which items that affects.

Separately from the statutory right, our own position is that nobody is pressed for a decision. There is no discount that expires when a surveyor leaves and nobody will telephone you that evening for an answer.

The price and the payment schedule are those stated in your written quotation. Any deposit, stage payment and final balance, and when each falls due, are set out there rather than assumed from this page.

The deposit protection and insurance-backed guarantee arrangements that apply to deposits paid to us are [INFORMATION REQUIRED]. Until that is confirmed and published, ask us before paying a deposit and we will set out in writing what protection applies to your payment.

Installation of qualifying energy-saving materials in residential accommodation in Great Britain is zero-rated for VAT from 1 May 2023 to 31 March 2027, reverting to the reduced rate from 1 April 2027. Electrical storage batteries were added to the qualifying list from 1 February 2024. The VAT treatment applied to your project is stated on your quotation and depends on the property, the work and the rules in force at the time of supply.

Any generation, saving, payback or export figure we provide is an estimate produced from stated assumptions. It does not form part of the contract, it is not a promise about your electricity bills, and it is not a term on which you are entitled to rely as a guarantee of outcome.

Safe access to the property on the agreed dates, including access to the loft or roof void, the consumer unit and the meter position, and somewhere reasonable to park close to the property.

Accurate information about the property, including any alteration, defect, listed status, conservation area designation, covenant or management company consent that affects the work.

Any permission needed from a neighbour, a management company, a landlord or a highway authority for scaffolding to be erected or for access to be taken. We will tell you at survey what is needed; obtaining it is your responsibility unless we agree otherwise in writing.

A clear working area around the consumer unit and the agreed inverter and battery positions, and reasonable acceptance that the electricity supply will be interrupted for a period while the final connection is made.

Where access is not available on an agreed date, or the property is not ready, we may have to reschedule. Costs that fall on us as a result — a wasted scaffold visit in particular — may be charged, and where that applies it is stated in your contract.

Installation of solar equipment on residential buildings and land may be permitted development, subject to limits and conditions. Listed buildings, conservation areas and World Heritage Sites carry additional restrictions and may require consent. We will tell you what we believe applies, but the final responsibility for obtaining any planning permission or listed building consent rests with the property owner.

On the network side, a system within the G98 threshold is notified to the distribution network operator after commissioning. A system above that threshold requires a G99 application to be approved before installation. Where we make an application on your behalf we will say so in writing, and the timescale is the network operator’s rather than ours.

We cannot proceed with an installation that would breach a planning condition, a network requirement or a manufacturer instruction, and we will not do so on request.

The purpose of surveying before quoting is that the usual sources of variation are priced up front. If something genuinely unforeseen is found — commonly a defect revealed only once the roof covering is lifted — work on that element stops, we explain what has been found, and we agree the position with you in writing before continuing.

No additional charge arises without your prior written agreement. If you decide not to proceed with additional work, we will tell you honestly what that means for the rest of the installation, including whether it can safely go ahead at all.

Changes you request after the contract is made are handled the same way: priced, confirmed in writing, and only then carried out.

Dates are given in writing once scaffolding and materials are confirmed. Many domestic installations are completed in one to three days once scaffolding is in place, although the actual duration depends on system size, roof type, access, electrical works and whether a battery is included.

Dates are given in good faith. Weather that makes roof work unsafe, a scaffold or material delay, or a network operator timescale can move them, and where a date moves we will tell you rather than leave you waiting. We do not work at height in conditions in which the work cannot be done safely.

Risk in the equipment passes to you on delivery to the property or on installation, whichever is earlier. Title in the equipment does not pass until it has been paid for in full.

Materials delivered to your property before installation should be left where they are placed and kept secure and dry.

Warranty terms vary by manufacturer and product. The exact product, performance, inverter, battery and workmanship warranty terms that apply to your installation will be confirmed in your written quotation before work begins. What each cover includes and excludes, and how a claim is made, is set out on our warranties and guarantees page.

Nothing in these terms limits your statutory rights. Under the Consumer Rights Act 2015 goods supplied must be of satisfactory quality, fit for purpose and as described, and services must be carried out with reasonable care and skill. Those rights exist alongside any manufacturer warranty and are not replaced by it.

Where we carry out repair or maintenance work on an installation we did not originally carry out, our work carries its own cover and any new component carries its own manufacturer warranty. We cannot claim under, and do not adopt, another installer’s guarantee.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Subject to that, we are not liable for loss that was not reasonably foreseeable at the time the contract was made, for loss caused by information you gave us that was materially inaccurate, or for the acts of a third party who works on or interferes with the installation after we have completed it.

We maintain the insurance appropriate to the work we carry out, and will confirm the current cover in writing on request.

If something goes wrong, raise it with us through our complaints procedure, which sets out the stages, who deals with it and how long each stage takes. Most matters are resolved there.

Where a complaint cannot be resolved between us, the alternative dispute resolution or ombudsman scheme available to you depends on the consumer code and certification scheme membership applying to your contract, which is [INFORMATION REQUIRED]. Rather than name a scheme we have not confirmed, we will state on your contract paperwork which route is available to you.

These terms and any contract formed under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

The content of this website is provided for general information about our services. It is written carefully and reviewed, but it is not a substitute for a survey of your particular property, and no figure, timescale or technical description on it forms part of a contract.

The content, layout and images on this site belong to us or are used with permission, and may not be reproduced without our written consent.

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